Rush Hour
Privacy Policy
Effective 10 March 2026
In short: Rush Hour does not collect personal information. If you opt in to location sharing, your coordinates are (anonymously) relayed through our server to other users on the same service. They are never stored or logged.
What we collect
Rush Hour is designed to work with as little data as possible.
- Crowd count signals. An anonymous, one-way signal that increments a counter when you mark a train as busy. No device identifier, no timestamp beyond the current hour, no location.
- Voluntary location (opt-in only). If you choose to share your location for live train tracking, your coordinates are broadcast in real time to other users on the same service and immediately discarded. We do not store location history.
- Delay reports. When you submit a delay report, we receive the train number, the reported delay in minutes, and an approximate timestamp. No account or device ID is attached.
- Server logs. IP addresses and request metadata are retained for up to 24 hours for operational purposes, then deleted.
What we do not collect
We do not collect your name, email address, phone number, or any account credentials. We do not use advertising SDKs, analytics platforms, or third-party tracking. We do not build profiles or sell data.
How data is used
- Crowd signals power the busyness indicator on departure cards.
- Location data is relayed live to other users tracking the same train, then dropped.
- Delay reports are aggregated to surface late-running services.
- Server logs maintain service stability.
None of this data is used for advertising, profiling, or shared with third parties.
Data storage & retention
Live location data is never written to persistent storage. Crowd counts and delay reports are stored in-memory with a four-hour expiry. Timetable data is sourced from public operator schedules and contains no personal information.
Server logs are stored temporarily (up to 24 hours), then deleted automatically.
Third-party services
Rush Hour does not integrate with third-party analytics, advertising, or data brokers. The app communicates only with our own backend.
Apple and Google's distribution platforms have their own privacy practices that apply when you download the app.
Your rights
Because we do not collect personally identifiable information, there is nothing to provide, correct, or delete on your behalf. If you stop using the app, no data about you persists beyond the 24-hour log window.
If you have a concern, please reach out and we will investigate promptly.
Changes to this policy
If we make material changes, we will update this page and revise the date at the top. Continued use of the app after changes are posted constitutes acceptance.